Shipping & Delivery Policy

1. Shipping Coverage

We offer delivery across India, subject to serviceability at the destination address.

For specific delivery requirements, remote locations or large-scale orders, please contact our team before placing your order to confirm availability and delivery arrangements.

2. Order Processing & Dispatch

Orders are processed after successful confirmation of the order and payment.

Dispatch timelines may vary depending on product availability, carpet specifications and whether the piece is ready-made, made-to-order or customised. For made-to-order and bespoke carpets, the estimated production and dispatch timeline will be communicated separately by our team.

Once your order is ready for dispatch, we will coordinate the shipping arrangements and share the relevant updates with you.

3. Estimated Delivery Timelines

Delivery timelines depend on the destination, product availability, order specifications and logistics arrangements.

An estimated delivery timeline will be communicated at the time of order confirmation or through our team. Please note that bespoke and made-to-order carpets may require additional production time before dispatch. As a guide, ready-made carpets are usually delivered within 10–15 working days of dispatch.

While we make every reasonable effort to meet the communicated timelines, unforeseen circumstances, weather conditions, transport disruptions and other factors beyond our control may occasionally cause delays.

4. Shipping Charges

Applicable shipping and delivery charges, if any, will be communicated before the order is confirmed.

For bespoke orders, large carpets or special delivery requirements, additional logistics or handling arrangements may apply. Our team will communicate any applicable charges in advance.

5. Order Tracking & Delivery Coordination

Our team will share relevant shipping updates and tracking information, wherever available, once your order has been dispatched.

Please ensure that the shipping address, contact number and other delivery details provided at the time of purchase are accurate and complete.

For large or special-format carpets, our team may coordinate a suitable delivery schedule with you in advance.

6. Delivery & Installation

Delivery and installation arrangements will depend on the product, destination and scope of the order.

Where professional installation is included or agreed upon, our team will communicate the applicable arrangements and schedule separately. Please confirm any site access, measurements or installation requirements with our team before delivery.

7. Delayed or Unsuccessful Deliveries

Although we strive to ensure timely delivery, delays may occur due to logistics constraints, adverse weather, local restrictions or other unforeseen circumstances.

If a delivery attempt is unsuccessful because the recipient is unavailable or the address details are incomplete, our team or delivery partner may contact you to coordinate the next steps. Any additional charges arising from re-delivery, where applicable, will be communicated to you.

8. Damaged Shipments or Delivery Discrepancies

We take care to coordinate the safe delivery of every order. Please inspect the package before accepting delivery and note any visible damage on the delivery receipt.

If your carpet arrives with visible transit damage or you notice a discrepancy in the delivered order, please contact our team within 48 hours of delivery and share photographs or an unboxing video of the product and its packaging, along with your order details.

We will review the concern and guide you through the applicable resolution process in accordance with our policies and applicable law.

9. Contact Us

For assistance with shipping, delivery timelines, installation or order-related queries, please contact Hands Carpets.